SkoolMatic subscriptions and top-ups are non-refundable, subject to the exceptions below and any rights that cannot be excluded under applicable law. Please review your plan and purchase details before paying.
This policy applies to the SkoolMatic website, platform, and mobile applications. School-specific agreements may add service details.
Payments for monthly, annual or other subscription periods are non-refundable once purchased. We do not ordinarily provide refunds or pro-rata credits for unused days, partial use, a change of mind, a downgrade or a school's decision to stop using the service. An express refund commitment in a signed agreement remains applicable.
Purchased messaging, calling, storage or other usage top-ups and credits are non-refundable and are not redeemable for cash or transferable between schools unless the purchase terms expressly allow it. Unused balances do not by themselves qualify for a refund. Validity, expiry, usage rates and provider deductions follow the terms disclosed for that purchase. This policy does not introduce an undisclosed expiry date or remove credits already promised under your agreement.
To stop a future renewal, use the available billing controls or contact support@skoolmatic.com before the renewal is processed. Cancellation normally takes effect at the end of the paid period and does not refund that period. Outstanding charges remain payable. Data export, retention and deletion are handled separately under your agreement and the Privacy Policy.
Contact us if you were charged twice, charged incorrectly, or paid successfully but the purchased service or credits were not provided. We will investigate the transaction and arrange the appropriate correction, credit or refund. This policy does not exclude remedies required by applicable law for deficient, misdescribed or undelivered services. We will not substitute platform credits for a refund where the law requires repayment. Any expressly agreed refund or service-credit commitment also remains valid.
Email support@skoolmatic.com with your school name, registered contact details, invoice or transaction reference, payment date, amount and a brief explanation. Never send an OTP, password or full card details. We may request limited evidence to verify the payment. We will communicate the outcome and, where a refund is approved, the amount and expected processing time. Refunds normally return to the original payment method, subject to provider procedures and applicable legal deadlines.
This policy covers purchases of SkoolMatic services. Refunds of tuition, admission, transport or other amounts collected by a school are governed by that school's policy and applicable law. Contact the school for those requests. Charges collected directly by an external provider are also subject to its applicable terms, without limiting your statutory rights.