Privacy Policy

This policy applies to schools and authorized users of SkoolMatic, including school owners, administrators, teachers, staff, parents, guardians, students, drivers, applicants, website visitors, and people who contact our support or sales teams. A school normally decides which records are entered into the platform and who may access them; SkoolMatic operates the service for the school and also handles limited account, security, billing, and support information for its own platform operations.

Depending on the modules a school enables, information may include names, contact details, addresses, identifiers, photographs, admission and enrolment records, parent or guardian relationships, attendance, classes, examinations, results, fees, invoices, payment references, payroll and employment records, leave, transport and hostel records, uploaded documents, health or emergency information supplied by the school, support conversations, messages, call or meeting metadata, notification delivery records, device information, login activity, approximate or precise location where a location-based feature is expressly used, and camera, microphone, photo-library, notification, or file access when requested for an app feature.

The SkoolMatic Driver mobile app collects precise location data to provide live school-vehicle tracking to the school and authorized parents during an active assigned trip, including when the app is closed or not in use. A driver must actively start tracking, can decline the permission, and can stop tracking at any time; tracking also stops when the trip ends. Location is used for transport operations and safety, is not used for advertising, and is not sold.

Information may be provided by a school, entered by an authorized user, submitted through an admission or contact form, produced while using the platform, received from an integrated payment or communications provider, or collected automatically for authentication, security, diagnostics, performance, and service delivery. Device permissions are requested only when the related feature needs them and can be managed through device settings.

We use information to provide and administer school workflows; authenticate users and enforce role-based access; deliver attendance, academic, fee, payroll, transport, hostel, admission, support, notification, calling, and meeting features; send communications requested or configured by the school; process and reconcile payments; prevent fraud and misuse; maintain security and audit records; troubleshoot and improve the service; comply with legal obligations; and respond to support, onboarding, and sales requests.

Schools are responsible for having an appropriate legal basis and providing required notices or obtaining required consent before placing personal information in SkoolMatic, particularly information about children. Schools must give access only to authorized users and keep records accurate. Parents, guardians, students, and staff should contact their school first to correct or access school-controlled records. SkoolMatic does not knowingly invite children to create independent platform accounts without school or guardian involvement.

When a school enables a feature, relevant information may be processed by contracted hosting, storage, security, analytics, notification, email, SMS, WhatsApp or Meta, calling, video-meeting, payment, mapping, or customer-support providers. We disclose only information reasonably required to provide the selected service, operate securely, comply with law, or protect users and the platform. We do not sell personal information.

When you request a demo, we collect your name, phone number, email address, school name, approximate student count and any preferences or message you provide. We use these details to verify your phone by SMS OTP, arrange your demo, send requested confirmations and meeting links, answer questions, and follow up about the same school's onboarding. Authorized SkoolMatic administrators can view and manage the inquiry. We also keep verification status, policy acceptance records and notification delivery information. Provide a number and email you are authorized to use; student names or individual student records are not needed for a demo.

Some demos use an automated assistant and third-party speech or video processing. Audio, video, chat and meeting metadata may be processed to provide the session, and a recording may be available to authorized SkoolMatic staff for demo follow-up and service review. Where this applies, the joining screen asks separately for consent to automated processing and recording and provides the applicable retention information. Agreeing to the booking policies alone does not replace that joining consent. Do not share student records, payment credentials or sensitive school information during a demo. Contact support@skoolmatic.com with recording or deletion questions.

The booking form asks separately for agreement to the Terms and acknowledgement of this Privacy Policy, and for permission to send demo updates by WhatsApp and email. SMS OTP verifies control of a phone number; it does not by itself give permission for marketing or verify ownership of an email address. Booking permission covers your request, meeting details and related school onboarding follow-up, not unrelated promotional campaigns. You can ask us to stop optional follow-up or withdraw messaging consent by emailing support@skoolmatic.com with your booking contact details. Withdrawal does not undo earlier lawful processing; we may still keep records required for security, billing or legal obligations. If you do not want WhatsApp updates, contact support to discuss an alternative booking method.

The website and applications use browser storage and similar technologies for functions such as sign-in, preferences and preventing duplicate booking submissions. Integrated hosting, communication and meeting providers may process information outside your location, subject to applicable legal requirements and their service terms. Do not include confidential student information in a demo chat, message or meeting unless it is necessary and you have authority to share it.

SkoolMatic uses administrative, technical, and organizational safeguards designed to protect information, including authenticated access, permission controls, transport encryption where supported, monitoring, backups, and operational access restrictions. No online service can guarantee absolute security. Users must protect passwords and one-time codes, keep devices secure, and promptly report suspected unauthorized access to their school and support@skoolmatic.com.

We retain information for as long as needed to provide the service to the school, maintain security and audit history, resolve disputes, meet contractual commitments, and comply with legal, tax, accounting, or regulatory requirements. Retention periods vary by record type and school instructions. When deletion is validly requested or a service ends, eligible information is deleted or de-identified within a reasonable operational period, subject to backup cycles and records that must be retained.

Users may manage device permissions and certain communication preferences through their device or school settings. Requests to access, correct, export, restrict, or delete school-controlled information should normally be made to the school. Platform privacy questions and verified deletion requests may be sent to support@skoolmatic.com. We may need to verify identity and authority before acting, and some requests may be limited by applicable law or the school's legitimate record-keeping duties.

We may update this policy when platform features, providers, or legal requirements change. The current version and effective date will remain available on this page. Material changes may also be communicated through the platform or registered contact details. For privacy questions, contact SkoolMatic at support@skoolmatic.com or +91 90469 26326.